Loomio
Fri 9 Feb 2018 2:32AM

Fibonacci Auto-response email redraft feedback

BK Brian Kelly Public Seen by 223

Looking for feedback on the Fibonacci auto responder email. This is the email customers receive at the time of purchase. It is outdated and in need of a major overhaul. The objectives of the redraft are below. Please take a minute to read our current message and give feedback for what you would like to see changed.

Outcome: a redrafted/updated auto responder email accomplishing the following objectives:

Less robotic
More fun and playful
Setting proper expectations
Make sure people know to contact us direct in the event of - a defect so we can quickly replace it
Using language to minimize negative reviews
A bit more info on what Dreem stands for.
Existing Purchase responder email:

${buyer-name},

Hello from Dreem with a big thank you for your purchase of our Fibonacci Wallet Case!

We would like to thank you for being our customer and make sure you know that we are here for you! Simply reply to one of our emails if you need any assistance whatsoever. Below is some information We hope you will find helpful. --IMPORTANT-- If you receive the wrong size or color, please check your order details. If by chance, you inadvertently purchased the wrong size, Amazon has a return policy to refund your returned item, after which you can order the correct one. If you tell Amazon you got the wrong size and ask for an exchange they will send another of the same size. This also triggers Amazon to freeze our listing for up to three weeks while they investigate if there is a problem. Please be conscientious of this so that others will be able to purchase the color they want. --WARRANTY-- The Fibonacci comes with an unconditional one-year replacement warranty. If any component of your Fibonacci starts to show a defect within the first year, contact us direct (not Amazon) and we will replace any part, or the entire Fibonacci, if necessary, in less than one week. We stand behind our quality and service. Our team is trained to manage your issues effectively with quick turnaround. To sign up, please take one minute to follow the instructions on the card inside of the Fibonacci when your wallet arrives.

While you're waiting for your new wallet to arrive we recommend learning about its features and functions by watching this great video from one of our customers www.amazon.com/gp/review/R10N6OSZLU3OFL. Thank you again for being our customer, we appreciate you. Enjoy your Fibonacci!

Your Dreem Team

P.S. I'll check in after a few days to see how you like it!

YOUR RESOURCES

Order ID: ${order-id}

${order-link:View Order Details}

${tracking-link:Track Your Shipment}

Tips for Fibonacci functions • Watch this 2-minute video to learn it quickly www.amazon.com/gp/review/R10N6OSZLU3OFL • Easy-Open Clasp: simply open and close your wallet without handling the clasp • Vertical facetime stand requires a different setup, it will NOT work by rotating 90° from the horizontal stand

Tips to get the maximum capacity • Allow a few weeks for materials to stretch and break-in, OR… • Bend the front cover to make it more flexible (like you're making it into a cylinder lengthwise) • Center phone properly on the back of the folio • Keep cards in the center or to the left side of the pocket • If you put two cards in one pocket, flip the orientation so the raised numbers are facing each other but not stacked • Fold your bills an inch from the end, instead of in the center

Questions about the Fibonacci? Please ask any questions on our listing to get fast answers from us and fellow Fibonacci owners. Click the link or look for this above the product reviews section found here: www.amazon.com/ask/questions/asin/B01LYN90TV/1/?sort=SUBMIT_DATE

All other questions, concerns or issues Simply reply by email and I will take good care of your needs.

Rate this transaction & our service We love to hear your feedback about our ${excellent-feedback-link:Dreem customer care}. Thank you!

J

Jason Fri 9 Feb 2018 3:40AM

My edits are in Blue.

Hi ${buyer-name},

A big thank you from Dreem for your purchase of our Fibonacci Wallet Case!

We are super grateful for you being our customer and want to make sure you
know that we are here for you! If you
need any assistance whatsoever, simply reply to one of our emails.

Below is some information we hope you
will find helpful.

–IMPORTANT–

If you receive the wrong size or color,
please check your order details. If by chance, you inadvertently
purchased the wrong size, Amazon has a return policy to refund your
returned item, after which you can order the correct one.

If you tell
Amazon you got the wrong size and ask for an exchange they will send
another of the same size. This also triggers Amazon to freeze our
listing for up to three weeks while they investigate if there is a
problem. Please be considerate of this so that others will be able to
purchase the color they want.

–WARRANTY–

The Fibonacci comes with an
unconditional one-year replacement warranty. If any component of your
Fibonacci starts to show a defect within the first year, contact us
direct at connect@godreem.com (not Amazon) and we will replace any part, or the entire
Fibonacci, if necessary, in less than one week. We stand behind our
quality and service. Our team is trained to manage your issues
effectively with quick turnaround. Please take one minute to
follow the instructions on the card inside your Fibonacci and register for Warranty and keep updated with the latest specials available to our valued customers.

While you’re waiting for your new wallet to arrive, check out it's features and functions by watching this great video
from one of our customers www.amazon.com/gp/review/R10N6OSZLU3OFL ( https://www.loomio.org/ahoy/messages/9K8jGimpkCinn7MUp1zF76CntYf62knH/click?signature=913ea7d1e9b8538879042482fb315d84e802500d&url=http%3A%2F%2Fwww.amazon.com%2Fgp%2Freview%2FR10N6OSZLU3OFL%3Futm_campaign%3Dnew_discussion%26utm_medium%3Demail%26utm_source%3Dthread_mailer ).

Thank you again for being our customer, we appreciate you. Enjoy your Fibonacci!

Your Dreem Team

P.S. I’ll check in after a few days to see how you like it!

YOUR RESOURCES

Order ID: ${order-id}

${order-link:View Order Details}

${tracking-link:Track Your Shipment}

Tips for Fibonacci functions:

• Watch this 2-minute video to learn it quickly www.amazon.com/gp/review/R10N6OSZLU3OFL ( https://www.loomio.org/ahoy/messages/9K8jGimpkCinn7MUp1zF76CntYf62knH/click?signature=913ea7d1e9b8538879042482fb315d84e802500d&url=http%3A%2F%2Fwww.amazon.com%2Fgp%2Freview%2FR10N6OSZLU3OFL%3Futm_campaign%3Dnew_discussion%26utm_medium%3Demail%26utm_source%3Dthread_mailer )

• Easy-Open Clasp: simply open and close your wallet without handling
the clasp

• Vertical Facetime stand requires a different setup, check out the technique in the video

Tips to get the maximum capacity

• Allow a few weeks for materials to
stretch and break-in, OR… • Bend the front cover to make it more
flexible (like you’re making it into a cylinder lengthwise) • Center
phone properly on the back of the folio • Keep cards in the center or to
the left side of the pocket • If you put two cards in one pocket, flip
the orientation so the raised numbers are facing each other but not
stacked • Fold your bills an inch from the end, instead of in the center

Questions about the Fibonacci? Please ask any questions on our
listing to get fast answers from us and fellow Fibonacci owners. Click
the link or look for this above the product reviews section found here: www.amazon.com/ask/questions/asin/B01LYN90TV/1/?sort=SUBMIT_DATE ( https://www.loomio.org/ahoy/messages/9K8jGimpkCinn7MUp1zF76CntYf62knH/click?signature=fd8700acc8f079c62877562dfc17c17e413c27e8&url=http%3A%2F%2Fwww.amazon.com%2Fask%2Fquestions%2Fasin%2FB01LYN90TV%2F1%2F%3Fsort%3DSUBMIT_DATE%26utm_campaign%3Dnew_discussion%26utm_medium%3Demail%26utm_source%3Dthread_mailer )

All other questions, concerns or issues Simply reply by email and I will take good care of your needs.

Rate this transaction & our service We love to hear your feedback about our ${excellent-feedback-link:Dreem customer care}. Thank you!

Jason Bart

Integrator

http://www. ( http://www.newearthhaven.com/ )godreem.com ( http://godreem.com )

Skype ID: jasonbart618

Phone: +62 812 373 00 977

Amazon Store: http://bit.ly/amzdreem

BK

Brian Kelly Mon 12 Feb 2018 7:40AM

@jasonbart your comments "in blue" aren't showing up in blue. Are you able to copy and paste this into an email and add them in blue or even just bold/italic so I can spot them? Much appreciated x

SG

Sebastian Grede Mon 12 Feb 2018 8:29AM

I don't have anything to add at this point

E

Erika Tue 13 Feb 2018 6:10AM

I believe it will change somehow, after a more concise Branding definition and after hiring a copywriter. However I have a question and suggestion: the sentence "We would like to thank you for being our customer" Wouldnt be better to replace "being our customer" to "Becoming our customer" and add something like, "and if you are already our customer we want you to know that we are very happy that you are back and to show you our gratitude we want to give you a coupon code, so you can gift it to a friend (Just send us your last 2 invoices and receive it on your inbox).
Just an Idea: to increase sales and keep up with a high-quality Customer Relationship.
Love