Loomio
Thu 9 Aug 2012 7:38AM

Noise Level

PS Paul Smith Public Seen by 78
PS

Paul Smith Thu 9 Aug 2012 7:38AM

We've got an awesome Notification system in now and Jon pointed out that one of the things holding back Loomio being more widely used to gather feedback from users was that the Loomio User group generates a lot of dashboard noise (https://www.yammer.com/loomio/#/Threads/show?threadId=198379011 ).

A possible solution to this would be a feature where you can set the level of notifications for each group or discussion. Eg/
Hide (no notifications),
Digest (one notification per [day][hour][etc]),
Star (full notifications for every action)

If this tied in with the dashboard and notifications then users have more control over their loomio experience.

I have some ideas as to how the back end of this could work which I've posted in the Loomio->Code group.

Is this a necessary feature? How would we want it to look and function?

RDB

Richard D. Bartlett Thu 9 Aug 2012 10:11AM

The main question that springs to mind for me is where to put the options? I'd be inclined to put them under the Options button top right of this page.

DS

Danyl Strype Thu 9 Aug 2012 12:55PM

Noise has its pros and cons. I found the frequency of noise from the Yammer group so irritating I filtered it into a tiny black hole. I highly discourage coding a system which sends out email for every new notification. There's another black hole waiting for such email noise, def against making it the default. My suggestions:
* weekly digest as default
* daily digest as an option
* opt-in option for admins or power users who want to know every time a pin drops in the group

On the other hand, I like the way Loomio only emails me when there is a new discussion, or a new proposal, and gives me a potted summary, so I know if it's some I want to comment/ take a position on, or not. The level of noise is currently about right, keeping me in the loop, but not flooding my channel. It would be awesome if I could post a comment by replying to the email about the discussion and take a position by clicking links in the email

RG

Robert Guthrie Thu 9 Aug 2012 10:27PM

A choice between daily/weekly digests and immediate notifications would be great. I think it's a easy yes but only part of the solution.

My suspicion is that we want a global setting for this (daily, weekly, immediate).. with an option to get immediate notifications from groups that you select as important.

The reply to email to contribute to the discussion would be good.. but the email could go stale in the sense of the discussion.

PS

Paul Smith Fri 10 Aug 2012 12:31AM

Yeah I'm thinking Global setting + per Group setting + per Discussion setting

So you could in Global settings say you'd just like a daily digest but then:
Hide a group you don't want notifications from or subscribe to a public group you're not in but still want to follow.
Follow specific discussions within a group that you've hidden overall.

I might try map out some Use Cases's this weekend in an editable by everyone google doc as there's quite a bit going on here.

VM

vivien maidaborn Fri 10 Aug 2012 7:17PM

Awesome conversation and important I reckon to get right as part of our invite, engage , discuss continuum. Can we test this with users, I feel like it is a perfect thing to get guidance from our different user profiles for.
If this was on our new feature board I would vote for it!

JL

Jon Lemmon Fri 17 Aug 2012 3:25AM

We did a bit of brainstorming this week with the UX user tests. Here is a conceptual mockup to summarize what we were thinking in regards to noise-level:

https://docs.google.com/presentation/d/1WYMPrvcuJJbAVUeENexEsb9HV0-PWiwuIQkB2SX0mCE/edit

The main ideas we had were:

  1. Reduce the number of notifications people receive internally on the site (at the moment I've currently got 37 unread notifications, which is way too many!). So the idea is that we will only show notifications for @mentions and when people have liked your comment
  2. If you WANT to receive notifications for a particular discussion, you can "follow" the discussion to start receiving more information about it
  3. For information about what's happening within your specific groups, the My Groups drop-down will display some basic information for each of your groups (e.g. a number next to each group name representing the number of discussions with new activity since you last visited the group page)
  4. Remove the homepage dashboard completely OR allow the user to specify which groups' discussions appear on the dashboard
  5. Show discussions you are "following" at the top of the dashboard

Thoughts? Feedback? Note that the above doesn't include anything about email notifications.

RDB

Richard D. Bartlett Fri 17 Aug 2012 4:59AM

Shit yeah this all looks great.

Using Google Presentations rules.

JV

Joshua Vial Sun 19 Aug 2012 9:36PM

I wouldn't want to receive a notification when someone likes my comment but I would when someone replies to one.

I'm assuming you would auto follow any loomio you create?

Mockups look great

JL

Jon Lemmon Sun 19 Aug 2012 10:05PM

@Josh, yeah that would be the idea.

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