Loomio
Tue 1 Jan 2019 11:38AM

Conflict Resolution

L Loie Public Seen by 178

The main purpose of this thread is to decide:

Should the Conflict Resolution Person INTERVENE or WAIT TIL SOMEONE ASKS FOR SUPPORT?

I, Lorelei, am the current Conflict Resolution Person within Giveth. I come from Restorative Justice.

Restorative Justice says wait til someone initiates. It says that the people who are closest to the problem are the ones who hold the keys to the answer. More than any central authority, they should be lifted and empowered at every step of the process. This means owning whether or not a process is initiated. Even from the way a resolution process is begun, it can either centralize towards or decentralize power away from a Judge, a Mediator, a Boss, a Leader, even a Facilitator who thinks they know what’s up. In action, this means that basically ANYONE besides the facilitator should initiate the process before the facilitator does.

HOWEVER, I have a few times received feedback from the community that they wish I was stepping in more. My reasons for not doing so are to keep with the decentralization that I hold valuable in justice and conflict, and in Giveth. But I’m open to crafting a different approach if people feel it would be beneficial! I think also just having this loomio discussion will raise awareness of the fact that I am a resource to be called upon if any conflicts come up and thus will have the effect of more facilitation support happening, which seems to be what folks are asking for.

Please give your opinion in the Ranked Choice poll on the right!

You can read more about our conflict resolution approach here.

L

Poll Created Tue 1 Jan 2019 11:51AM

Should a Facilitator step in - or wait to be called in? Closed Tue 8 Jan 2019 11:01AM

Please see the thread :)
And just be aware that both of those "Agile mix"es are a lot more work for me and therefore pieces are prone to slipping thru the cracks if people grow to rely on this. But I wouldn't put them up if they weren't real options!

Results

Results Option Rank % of points Points Mean
Those involved call on Facilitator for support and ONLY THEN does F become active. 1 35.6% 32 3.6
Agile mix 1: F asks individuals in Giveth how they are with conflict, if they have a hard time speaking up when something is going on, would they like F to initiate something with them when F notices something?(If yes, F uses option a with them) If they are generally comfortable and have the bandwidth to initiate on their own, F categorizes them as someone who doesn’t need to be spoken for or prodded, and defaults to option b for them. 2 24.4% 22 2.4
Agile mix 2: Once a month F checks in with everybody individually to ask “Are you having any conflicts with anybody, or have you noticed any going on in the Galaxy?” 3 22.2% 20 2.2
Facilitator sees something and initiates a process with those involved. 4 17.8% 16 1.8
Undecided 0% 0 0

9 of 43 people have participated (20%)

K

Kay Tue 1 Jan 2019 12:32PM

 
1 - Facilitator sees something and initiates a process with those involved.
 
2 - Those involved call on Facilitator for support and ONLY THEN does F become active.
 
3 - Agile mix 1: F asks individuals in Giveth how they are with conflict, if they have a hard time speaking up when something is going on, would they like F to initiate something with them when F notices something?(If yes, F uses option a with them) If they are generally comfortable and have the bandwidth to initiate on their own, F categorizes them as someone who doesn’t need to be spoken for or prodded, and defaults to option b for them.
 
4 - Agile mix 2: Once a month F checks in with everybody individually to ask “Are you having any conflicts with anybody, or have you noticed any going on in the Galaxy?”

I do think the conflict resolution manager should only initiate conflict resolution upon request, but it would be great if the manager was on the lookout for potential conflicts as well, check the temperature and optionally offers resolving the conflict.

K

Kay Tue 1 Jan 2019 12:33PM

 
1 - Agile mix 1: F asks individuals in Giveth how they are with conflict, if they have a hard time speaking up when something is going on, would they like F to initiate something with them when F notices something?(If yes, F uses option a with them) If they are generally comfortable and have the bandwidth to initiate on their own, F categorizes them as someone who doesn’t need to be spoken for or prodded, and defaults to option b for them.
 
2 - Facilitator sees something and initiates a process with those involved.
 
3 - Those involved call on Facilitator for support and ONLY THEN does F become active.
 
4 - Agile mix 2: Once a month F checks in with everybody individually to ask “Are you having any conflicts with anybody, or have you noticed any going on in the Galaxy?”

I do think the conflict resolution manager should only initiate conflict resolution upon request, but it would be great if the manager was on the lookout for potential conflicts as well, check the temperature and optionally offers resolving the conflict.

JF

Josh Fairhead Tue 1 Jan 2019 4:22PM

 
1 - Those involved call on Facilitator for support and ONLY THEN does F become active.
 
2 - Agile mix 1: F asks individuals in Giveth how they are with conflict, if they have a hard time speaking up when something is going on, would they like F to initiate something with them when F notices something?(If yes, F uses option a with them) If they are generally comfortable and have the bandwidth to initiate on their own, F categorizes them as someone who doesn’t need to be spoken for or prodded, and defaults to option b for them.
 
3 - Agile mix 2: Once a month F checks in with everybody individually to ask “Are you having any conflicts with anybody, or have you noticed any going on in the Galaxy?”
 
4 - Facilitator sees something and initiates a process with those involved.

I feel that the process should be left as emergent until a facilitator is requested. Leviathan should never be the answer as it teaches learned helplessness. We must seek resolution rather than avoid it. I'm not sure about interference either, it stirrs hornets and manifests reality for someone else when that's their right. (I can't stand performative sentences for the same reason! "Isn't it good?" - it assumes a frame that might not exist and influences the opinion of others)

KI

Kris is Wed 2 Jan 2019 10:27AM

 
1 - Agile mix 2: Once a month F checks in with everybody individually to ask “Are you having any conflicts with anybody, or have you noticed any going on in the Galaxy?”
 
2 - Those involved call on Facilitator for support and ONLY THEN does F become active.
 
3 - Agile mix 1: F asks individuals in Giveth how they are with conflict, if they have a hard time speaking up when something is going on, would they like F to initiate something with them when F notices something?(If yes, F uses option a with them) If they are generally comfortable and have the bandwidth to initiate on their own, F categorizes them as someone who doesn’t need to be spoken for or prodded, and defaults to option b for them.
 
4 - Facilitator sees something and initiates a process with those involved.

I don't know if a 'once a month' check-in is needed but yeah just checking in with the people where you observe tensions could help. But they have to initiate any process.

MR

Michael Roberts Wed 2 Jan 2019 4:51PM

 
1 - Those involved call on Facilitator for support and ONLY THEN does F become active.
 
2 - Agile mix 2: Once a month F checks in with everybody individually to ask “Are you having any conflicts with anybody, or have you noticed any going on in the Galaxy?”
 
3 - Agile mix 1: F asks individuals in Giveth how they are with conflict, if they have a hard time speaking up when something is going on, would they like F to initiate something with them when F notices something?(If yes, F uses option a with them) If they are generally comfortable and have the bandwidth to initiate on their own, F categorizes them as someone who doesn’t need to be spoken for or prodded, and defaults to option b for them.
 
4 - Facilitator sees something and initiates a process with those involved.

I believe the process should be left as emergent until a facilitator is requested as Josh mentioned, otherwise it could inflate minor issues unnecessarily that could be solved quickly bilaterally or within a given circle. It could also create a situation where we are looking for problems. I've only seen a facilitator involved once ever. One idea to consider is mentoring. ie someone who has been at Giveth longer can help mentor someone newer.

D

Dani Thu 3 Jan 2019 1:32PM

 
1 - Those involved call on Facilitator for support and ONLY THEN does F become active.
 
2 - Facilitator sees something and initiates a process with those involved.
 
3 - Agile mix 2: Once a month F checks in with everybody individually to ask “Are you having any conflicts with anybody, or have you noticed any going on in the Galaxy?”
 
4 - Agile mix 1: F asks individuals in Giveth how they are with conflict, if they have a hard time speaking up when something is going on, would they like F to initiate something with them when F notices something?(If yes, F uses option a with them) If they are generally comfortable and have the bandwidth to initiate on their own, F categorizes them as someone who doesn’t need to be spoken for or prodded, and defaults to option b for them.

While it's great to have a Facilitator and acknowledge that conflict occurs within an organization - this is part of the Unicorn process to engage in some conflict resolution training so that there is a larger group of us who understand how to surface and address organizational conflict. These are lovely choices but I think there's something else not yet defined; an intentional collective embrace of conflict as the place where peace can be found, and willingness to go there.

L

Loie Tue 1 Jan 2019 5:32PM

oops, i realized the "option a option b" that i labeled on my doc didnt come thru on the loomio... a is "Facilitator sees something and initiates a process with those involved." b is "Those involved call on Facilitator for support and ONLY THEN does F become active."

KI

Kris is Wed 2 Jan 2019 10:25AM

be you can edit this in? makes the choices less confusing (where you talk a & b)

L

Loie Thu 3 Jan 2019 8:01AM

unfortunately i can't :( you can only add more options, not edit the ones already there. and if i added the corrected ones as new options it would take away the history of votes that have already happened. much frustrate!

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