Frequently Asked Questions

Sales

What support do I get with Loomio Pro?

Our Loomio Pro plan offers a dedicated Loomio expert to help you implement Loomio for your organization. Starting with an initial one hour video call, we schedule regular follow-ups to check in on your needs, introduce new features and offer tips to get the most from Loomio. Pro plan customers receive priority support all year round, to answer questions, help onboard new people and more.

Find out more about Loomio Pro support and training

Can I upgrade to Loomio Pro after purchasing Loomio Starter?

You can upgrade at any time and we will automatically apply a prorated credit for any pre-paid subscription fees.

Does my organization qualify for the Pro Nonprofit plan?

We love nonprofits and have created the Loomio Pro Nonprofit plan for you. This is a 50% discount on our Loomio Pro price.

Nonprofit organizations can upgrade to this plan for immediate subscription to Loomio. We’ll then send you an email with a link to validate your organization’s nonprofit status via our partner, TechSoup

View TechSoup’s nonprofit validation criteria for your country

How do I know if my group qualifies for the Community Lifetime plan?

The Community Lifetime plan is available for community groups and organizations run by volunteers who have no full-time paid staff. When you upgrade to this plan we will ask you to make a declaration that your group has no full-time staff.

I have a discount or referral code, where do I apply it?

After you have chosen the plan you wish to purchase, click the upgrade button, and you will be taken to our billing portal to set up the payment. Here you can add a discount or referral code to receive a reduction off the final price.

Security and Data Privacy

Who owns my group’s data?

You do! Unlike some other services, we’re not in the advertising business. You are the customer, not the product, and you’re in charge. Loomio is open source software, and your data is portable and exportable. You can download your group’s data and open it in a spreadsheet or even export your entire group history to run on your own Loomio server – if you have the skillset, time and resources. However you have our promise that we’ll run our loomio.com service for our customers until the end of the internet.

Is my data secure?

Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. See Privacy and Security Information for details on how we protect your data. Your input and feedback on our security is always appreciated.

Where is Loomio.com hosted?

Our loomio.org service is hosted in the USA, however if you’d like .EU or .NZ hosting, please contact us.

Why should we trust Loomio?

We’ve been in business for more than 8 years. We have great relationships with our customers. We’re run by a worker-owned cooperative – which means the people who create Loomio also have ownership in it. We work with investors who support our social mission, and are committed to ensuring we provide the highest level of privacy and protection for our customer’s data. To the best of our knowledge, we’ve never had an attacker steal any of our customers’ data.

Do you offer private servers or support for self-hosting?

We can run a private Loomio installation configured to suit your organization, on a server of your choice.  We can also support you with a self-hosted service.  Talk to us to discuss your needs!

What happens to my data if I stop using Loomio?

You won’t be able to access your account once you cancel your plan, so make sure you download everything you want to keep beforehand. After 3 months, we’ll permanently delete your account data from our servers and logs.

Payment

What payment methods do you accept?

We accept all major credit or debit cards (Visa, Mastercard, American Express). All payments are processed in USD and deducted in the currency of your credit card.

Payment via invoice and bank transfer is available for annual plans. Additional fees may apply.

Will I have to provide my credit card details up front if I want to start a trial only?

No, we do not require any payment information until you choose to purchase a plan.

What currency will my credit card be charged in?

Loomio is priced in USD, and the charge applied will be automatically converted to the currency of your card including sales tax, if applicable.

Will I receive a receipt?

A statement of receipt will automatically be sent to the billing contact email address provided at time of purchase.  You can view billing information in your billing portal.

Problems, enhancements, feature requests and complaints

I want to request a new feature or enhancement

We listen to our customers and your Loomio experience today is significantly influenced by people just like you. Please submit your request via our Contact form and tell us why this is important to you.  We will assess your request alongside other priorities and product development plans.

I am experiencing a problem. What should I do?

Software and the internet is constantly changing. We work hard to identify problems before you notice them. However if you do experience a problem please let us know straight away via our Contact form.  A screenshot with the url link helps us resolve problems quickly.

What if I'm not happy with the service?

We welcome any and all feedback you may have, and are committed to making Loomio world class. Should you have an issue please do let us know immediately and we’ll be in touch.