Incident Management Review and Processes- making sure we do what we say we do (review of Policy, Process, Practice).
We have experienced some critical incidents recently that have highlighted a need to review our internal Incident Management Process (Policy, Procedure, Practice, training etc)- this is one of the requirements of our registration and also operating a good/ethical business.
There is one particular incident I would like to review with the assistance of the group (either Risk Jedi or other interested parties). This incident occurred almost 12 months ago and potentially has large/significant consequences (organisationally as it was classified as a Reportable Incident with the NDIS QS Commission and not responded to appropriately/within timeframes). I will go into further detail in the discussion.
Please respond in the thread below if you are interested in reviewing this with me- I will send a further individual email to the group once confirmed. I would like to have this done within the next 2 weeks (to also pre-empt any further investigation or action by the NDIS QS Commission). I would expect to dedicate 2-3 hours of reviewing the Incident, Policy/Process, Practice Standards, Gaps, Opportunities, and possible consequences.
Deleted account Wed 7 Apr 2021 1:41AM
Read and understood thank you
Lynn Lennon Sat 10 Apr 2021 6:50AM
Read and understood - nice Aleks.
Deleted account Mon 12 Apr 2021 3:35AM
Read and understood thank you
Jason Emmins Tue 13 Apr 2021 12:05PM
read and understood :-)
Deleted account Tue 13 Apr 2021 8:22PM
Read and understood 😊
Jodie Schleusener Tue 13 Apr 2021 9:30PM
Read and understood. Apologies that I did respond sooner. I read the original post and as I could not participate in the review I did not read any further.
Deleted account Wed 14 Apr 2021 1:48AM
Read and understood. Thanks :-)
Michaela Kennedy Wed 14 Apr 2021 2:21AM
Thanks Aleks, have read and understood.
Jason Emmins Tue 20 Apr 2021 6:48AM
@Linda Bailey @Trishwish @Shane McLachlan @Chontelle Jannese @Sharon Tierney @Luke Gilray @Simone Bursey can you please review and indicate you have read/understood Aleks' post?
Lisa Zulfiqar · Mon 5 Apr 2021 11:25PM
@tania austin here it is