Incident Management Review and Processes- making sure we do what we say we do (review of Policy, Process, Practice).
We have experienced some critical incidents recently that have highlighted a need to review our internal Incident Management Process (Policy, Procedure, Practice, training etc)- this is one of the requirements of our registration and also operating a good/ethical business.
There is one particular incident I would like to review with the assistance of the group (either Risk Jedi or other interested parties). This incident occurred almost 12 months ago and potentially has large/significant consequences (organisationally as it was classified as a Reportable Incident with the NDIS QS Commission and not responded to appropriately/within timeframes). I will go into further detail in the discussion.
Please respond in the thread below if you are interested in reviewing this with me- I will send a further individual email to the group once confirmed. I would like to have this done within the next 2 weeks (to also pre-empt any further investigation or action by the NDIS QS Commission). I would expect to dedicate 2-3 hours of reviewing the Incident, Policy/Process, Practice Standards, Gaps, Opportunities, and possible consequences.
Aleks Jovanovic Thu 25 Mar 2021 3:44AM
Thanks Vic and Tess for your quick replies. I hope that members feel comfortable with sharing their acknowledgement. I’m happy to clarify any points before the rest of our mob reply!😊
Rob Hosking Thu 25 Mar 2021 3:51AM
Looks great Aleks. Nailed it.
Francisco de Paula Mon 29 Mar 2021 12:37PM
Thanks for the great work Aleks, much appreciated. I read and understood.
Lisa Zulfiqar Fri 2 Apr 2021 8:52PM
Questions please -
note is made to Jeder Incident Register - no link that i could see
Under Definitions - Accident - illness to vehicles - does this mean accident, typo ?
Otherwise understand
Aleks Jovanovic Wed 7 Apr 2021 1:46AM
Thanks @Lisa Zulfiqar . well spotted. @Michelle Dunscombe I'm not sure how we want to manage our document edits. Can we please organise for the edit to the master copy? Is there anything I can do? Thanks :)
Michelle Dunscombe Mon 19 Apr 2021 8:12AM
@Lisa Zulfiqar I'm not sure what you mean as when I look it says damage to vehicles. I'm not sure if someone has edited it already.
Lisa Zulfiqar Mon 19 Apr 2021 9:00AM
@Michelle Dunscombe unsure maybe it has been amended
Lisa Zulfiqar Fri 2 Apr 2021 8:52PM
@tania austin @Margaret Henville @Lorna Mckenzie @Freya Pearson @Vanessa Locke
Margaret Henville Sat 3 Apr 2021 3:10AM
Read and understood, Thanks Aleks. In the same paragraph as Lisa mentioned Alarm /harm looks like a typo as well.
Tess Pollard · Thu 25 Mar 2021 3:39AM
Hi Aleks, I have read and understood.