Tue 23 Mar 2021 11:46AM

Incident Management Review and Processes- making sure we do what we say we do (review of Policy, Process, Practice).

JE Jason Emmins Public Seen by 42

We have experienced some critical incidents recently that have highlighted a need to review our internal Incident Management Process (Policy, Procedure, Practice, training etc)- this is one of the requirements of our registration and also operating a good/ethical business.

There is one particular incident I would like to review with the assistance of the group (either Risk Jedi or other interested parties). This incident occurred almost 12 months ago and potentially has large/significant consequences (organisationally as it was classified as a Reportable Incident with the NDIS QS Commission and not responded to appropriately/within timeframes). I will go into further detail in the discussion.

Please respond in the thread below if you are interested in reviewing this with me- I will send a further individual email to the group once confirmed. I would like to have this done within the next 2 weeks (to also pre-empt any further investigation or action by the NDIS QS Commission). I would expect to dedicate 2-3 hours of reviewing the Incident, Policy/Process, Practice Standards, Gaps, Opportunities, and possible consequences.


Abby Brown Tue 23 Mar 2021 9:05PM

Hi Jason, I am interested


Vic Tyler Tue 23 Mar 2021 9:36PM

Hi Jason, I'm interested.


Rob Hosking Tue 23 Mar 2021 10:59PM



Aleks Jovanovic Wed 24 Mar 2021 7:08AM

Thanks Jason, I've attached the "Incident and Injury Reporting Policy" here. It would be great if all members acknowledged that they have read the policy and I welcome them to provide feedback to myself, their coach, the risk Jedi or any of the bored members. The policy was also shared on thisrisk Jedi thread last year: https://www.loomio.org/d/TX5xsvbt/incident-reporting-policy


Abby Brown Thu 25 Mar 2021 7:22AM

Cheers Aleks, read and understood


Anela Bradd Tue 13 Apr 2021 10:08PM

Thanks Aleks, read and understood


Michelle Dunscombe Mon 19 Apr 2021 8:12AM

Read and understood 🙂


Dee Brooks Fri 23 Apr 2021 5:46AM



Aleks Jovanovic Fri 23 Apr 2021 5:48AM

competency based assessment coming up 🙂


Vic Tyler Wed 24 Mar 2021 7:57AM

Hi Aleks I acknowledge that I have read and understand policy.


Tess Pollard Thu 25 Mar 2021 3:39AM

Hi Aleks, I have read and understood.


Aleks Jovanovic Thu 25 Mar 2021 3:44AM

Thanks Vic and Tess for your quick replies. I hope that members feel comfortable with sharing their acknowledgement. I’m happy to clarify any points before the rest of our mob reply!😊


Rob Hosking Thu 25 Mar 2021 3:51AM

Looks great Aleks. Nailed it.


Francisco de Paula Mon 29 Mar 2021 12:37PM

Thanks for the great work Aleks, much appreciated. I read and understood.


Lisa Zulfiqar Fri 2 Apr 2021 8:52PM

Questions please -

note is made to Jeder Incident Register - no link that i could see

Under Definitions - Accident - illness to vehicles - does this mean accident, typo ?

Otherwise understand


Aleks Jovanovic Wed 7 Apr 2021 1:46AM

Thanks @Lisa Zulfiqar . well spotted. @Michelle Dunscombe I'm not sure how we want to manage our document edits. Can we please organise for the edit to the master copy? Is there anything I can do? Thanks :)


Michelle Dunscombe Mon 19 Apr 2021 8:12AM

@Lisa Zulfiqar I'm not sure what you mean as when I look it says damage to vehicles. I'm not sure if someone has edited it already.


Lisa Zulfiqar Mon 19 Apr 2021 9:00AM

@Michelle Dunscombe unsure maybe it has been amended


Lisa Zulfiqar Fri 2 Apr 2021 8:52PM

@tania austin @Margaret Henville @Lorna Mckenzie @Freya Pearson @Vanessa Locke


Margaret Henville Sat 3 Apr 2021 3:10AM

Read and understood, Thanks Aleks. In the same paragraph as Lisa mentioned Alarm /harm looks like a typo as well.


Lisa Zulfiqar Mon 5 Apr 2021 11:25PM

@tania austin here it is


tania austin Wed 7 Apr 2021 1:41AM

Read and understood thank you


Lynn Lennon Sat 10 Apr 2021 6:50AM

Read and understood - nice Aleks.


tania austin Mon 12 Apr 2021 3:35AM

Read and understood thank you


Jason Emmins Tue 13 Apr 2021 12:05PM

read and understood :-)


[deactivated account] Tue 13 Apr 2021 8:22PM

Read and understood 😊


Jodie Schleusener Tue 13 Apr 2021 9:30PM

Read and understood. Apologies that I did respond sooner. I read the original post and as I could not participate in the review I did not read any further.


[deactivated account] Wed 14 Apr 2021 1:48AM

Read and understood. Thanks :-)


Michaela Kennedy Wed 14 Apr 2021 2:21AM

Thanks Aleks, have read and understood.


Jason Emmins Tue 20 Apr 2021 6:48AM

@Linda Bailey @Trishwish @Shane McLachlan @Chontelle Jannese @Sharon Tierney @Luke Gilray @Simone Bursey can you please review and indicate you have read/understood Aleks' post?


Simone Bursey Tue 20 Apr 2021 10:20AM

Apologies guys I thought I had commented already last week. Solid piece of work Aleks thank you - read and understood.


Steve Ripley Thu 22 Apr 2021 12:17AM

Thanks, Aleks. Read and understood.


Michaela Kennedy Sat 15 May 2021 10:54AM

thanks @Aleks Jovanovic read and understood


Mark Cauvin Mon 17 May 2021 10:17PM

Really like this "Tell someone where / when you are going especially if high risk ) long drive, new client, isolated property or pair up, ask for support).", never read this before in a Incident and Injury Reporting Policy and Procedure, thanks @Aleks Jovanovic


Renee Davies Tue 18 May 2021 3:02AM

Late to the party, first day with access to Loomio today... Read and understood the policy - I went and read it on G-Drive to make sure I was reading the latest edit. There is a typo as Lisa commented earlier, in the Definitions: Incidents "illness to vehicles" (It's correct in the next definition - Accidents). Assume it should be "damage to vehicles, property..." I also really like the sentence Mark referred to above, "Tell someone where..." Noted that the brackets are confusing in that sentence though, if the doc is to be edited soon (sorry, I can't help it - proof-reading habit).


Dee Brooks Tue 18 May 2021 5:09AM

I'm SO GLAD to have another proof reader on board! Yay!


Aleks Jovanovic Wed 19 May 2021 1:29AM

Hi Renee, thanks for picking up on those errors 🙂. Much appreciated. @Dee Brooks Once the policies are finalised and active, who would be the best person to keep the policies up to date. I know that this is yet another 'thing to do' .It would be great to get some clarity on roles and responsibilities relating to policy management. I feel that if there are too many policy writers involved, that we may end up with an inconsistent range of styles, formatting and structure.


Dee Brooks Thu 27 May 2021 1:17PM

I think this will all eventually fall under the Document Jedlet in the Membership Jedi and be co-managed by that Jedi and Admin (Pod)!


Kate Johnstone Fri 28 May 2021 7:44AM

Hey! My Loomio is going to another mail dimension so I am just catching up ... I have read and understood the document!