Incident Management Review and Processes- making sure we do what we say we do (review of Policy, Process, Practice).

We have experienced some critical incidents recently that have highlighted a need to review our internal Incident Management Process (Policy, Procedure, Practice, training etc)- this is one of the requirements of our registration and also operating a good/ethical business.

There is one particular incident I would like to review with the assistance of the group (either Risk Jedi or other interested parties). This incident occurred almost 12 months ago and potentially has large/significant consequences (organisationally as it was classified as a Reportable Incident with the NDIS QS Commission and not responded to appropriately/within timeframes). I will go into further detail in the discussion.

Please respond in the thread below if you are interested in reviewing this with me- I will send a further individual email to the group once confirmed. I would like to have this done within the next 2 weeks (to also pre-empt any further investigation or action by the NDIS QS Commission). I would expect to dedicate 2-3 hours of reviewing the Incident, Policy/Process, Practice Standards, Gaps, Opportunities, and possible consequences.