Issue with account creation

@mayel @h @matthewcropp

Hi Nolan! Welcome! Hope we can get this sorted out quickly.

Did you submit applications for both names? There might be two accounts? @mayel would likely be the one with insight on this...

No, I don't know where the "obal" suffix came in, plus it doesn't match my intro emails which are correct. Maybe a cut-and-paste error with someone else's details?

Thanks!

Hey, just wanted to touch base to see if this was still on anyone's radar? i'd like to switch to Mastodon soon and was hoping to join this instance, but not under the username I was assigned. :) Thanks!

We've got a few on-boarding issues that need discussing, so I'm going to start a schedule poll tomorrow for getting the relevant heads together. Will make sure this issue is on the agenda. :)

Also, noticed @victormatekole hadn't been tagged on this thread.

Hey everyone I also ran into this issue. My first welcome email would not let me log in at all, then several weeks later I got another one which worked, but my username was set to @cloud! Instead of @tibetsprague which is what I signed up with and what the email said was my username

@nolandarilek your account is now available on social.coop/@nolan the previous account will be deleted.

@tibetsprague Unfortunately, Mastodon doesn't support the renaming of usernames. Your issue is resolved by creating a new account. The current one will be deleted.

thanks @victormatekole I got a new email with login details but the email/password combination does not work. which is the same thing that happened the first time

@tibetsprague this shouldn't happen — can you click through Forgot password?

I did that and it worked and then I logged in and my username is still @cloud!

@tibetsprague I have just deleted your old account, it may have been causing conflict — please try again.

what should I try again? don't I need to wait for a welcome email from you?

@tibetsprague Please try and reset your password again - you should have the correct account now.

I tried resetting my password again and this time I didn't get an email

My issue seems to be resolved. Thanks so much for addressing this!

Another good cooperator, Emi Do, tried twice to register. Trying to get platform coop Japan people in social.coop ( http://social.coop ); this is a real obstacle.

@tibetsprague I regret the issues you are facing it appears your email address wasn't correctly set on the new account ... You have received some emails regarding a new account, please try and access your account on the most recent credentials sent to you.

Thanks Victor! I did finally get in correctly. However I still got two welcome emails 10 minutes apart and the first one didn't let me in, so I would definitely recommend doing a full audit of your welcome process, it seems to have a number of kinks right now.

@mattnoyes the backlog is cleared, there are no outstanding registrations — did Emi receive any notifications regarding his account?

Thanks Victor, I will find out.

Hi @mattnoyes a friend is also not receiving any confirmation emails. She said she has tried a number of times over the past week. I can pass on her sign up email privately if there is some way to do that.

Hi Kevin,

Can they email you?

Matt

@mattnoyes yes I have their emails

Hi @victormatekole can you help?

Leina Mestrovich and Guy Staniforth are their names

I think I used Guy James and guy@p2pfoundation.net - still not received a reply after 10 days or so.

Make that 25 days. Should I try to sign up again...?

@victormatekole can you check this?

I mentioned elsewhere the people I know of are Emi Do and Keiko Tanaka.

@flgnk as I mentioned to @mattnoyes — the backlog was cleared then. I could not find Emi Do listed in accounts. I will look for Keiko Tanaka later today. If you can provide me their registered email addresses that would help...

I will get back to you on this. THanks!

Emi Do used this email: emi.f.do@gmail.com

Thanks, Matt

That's not good.

@flgnk can you please provide their email addresses?

Hey I think it is guy@p2pfoundation.net @guyjames and another leina.mestrovich@hotmail.com

yes, correct.