BUG REPORTS and QUESTIONS/CONCERNS about the new Janeway platform
Bruce Caron
Public
Seen by 124
We are the first preprint service on this platform. SO there will be issues that pop up. Please, if you find any GUI glitches, or have any questions or suggestions, put them here, and the CDL folks will pay attention.
Bruce Caron Wed 14 Oct 2020 9:38PM
We'll look into this. What about the firewall of your institution? That's always a tough one to fix.
Stanislav Jelavic Thu 15 Oct 2020 4:51PM
I never had issues with authentication and firewall before. Will ask around to see how to check if that's a problem here.
Justin Gonder Mon 26 Oct 2020 10:48PM
@Stanislav Jelavic it looks like you were able to activate your account, and it also looks like you created 2 accounts, one @gmail and one @yahoo. Could you let me know which account you would like to keep so that I can connect your old OSF account to it?
@Bruce Caron for future reference, I've found that some users who aren't getting the account activation email can fix the problem by following the steps on the login page to reset their password. Brian is also working on tweaks to the email server so that fewer of these messages will get caught up in filters.
Stanislav Jelavic Tue 27 Oct 2020 6:19PM
Hi Justin, yes, once I created the account with yahoo, the gmail activation email magically appeared...
I'd prefer to keep the account activated via gmail, please. I'd really appreciate if you'd link them asap because the preprint has been published in a journal more than a month ago but with a slightly different title so I'd like to update the documents to avoid confusion. Thanks a lot!
Christopher Jackson Mon 19 Oct 2020 5:18PM
One from me; when I login to EarthArXiv, I can only see a handful of all the preprints associated with me as an author...Is the transfer from the old system complete, or have I missed something upthread? I’ve a couple more preprints to submit and update, but I don’t want to do this until I know my account is all in place. Thanks!
Bruce Caron Mon 19 Oct 2020 5:35PM
Do you linked to your account? or through the search?
Christopher Jackson Mon 19 Oct 2020 5:37PM
I can see them via search from the homepage...but not in my account Dashboard...
Bruce Caron Mon 19 Oct 2020 8:31PM
I think right now the only preprints attached to authors accounts are those where the author was the one who posted them on COS...
Christopher Jackson Tue 20 Oct 2020 3:35PM
Oh. That might not work then, given, sometimes, the submitting author gives Full Control to other authors...I'm royally confused now...:-(
Stanislav Jelavic · Wed 14 Oct 2020 5:10PM
Hi,
I registered as a new user but haven't got the email for activation (it's not in the spam folder). If I try to register again with the same email, it recognises that there is already an account with that email.
During registration, it would be cool to be able to tell which info is obligatory and which facultative.