Loomio
Wed 19 May 2021 7:53AM

Balancing new member flow with our capacity levels.

AJ Aleks Jovanovic Public Seen by 41

Dear fellow members, I have committed to coordinating and hosting an initial gathering of interested members to discuss the potential risks when there is an imbalance between new member inflow and our capacity levels to provide adequate support to new members. I would like to invite all interested members to our Risk Jedi meeting on 16.06.2021 at 3.30 pm - the meeting will focus only on this subject and we'll consider creating a 'jedlette' if need be. Zoom details below:

Join Zoom Meeting

https://us02web.zoom.us/j/85774566830?pwd=Njg1MVBvNFBRTU9QVXhqeTRCM1pVQT09

Meeting ID: 857 7456 6830

Passcode: 196366

I look forward to seeing you all then. If you are keen to attend but are unable to make it, please feel free to start a conversation here.

KL

Katrina Loukas Mon 14 Jun 2021 11:59PM

Thanks Aleks. Looking forward to it :)

MC

Mark Cauvin Tue 15 Jun 2021 1:17AM

Thanks Aleks, your graph conveys very interesting concepts. I would like to participate in this discussion but I wont be able to at this point in time.

Would be nice to see some stats at a micro level.

AJ

Aleks Jovanovic Mon 21 Jun 2021 4:42AM

Thanks Mark. Can you give an example of a 'micro level stat.'?👍

MC

Mark Cauvin Tue 22 Jun 2021 9:49PM

I'm thinking capacity of available time to allocate towards supporting new members while attending to our work commitments without hindering quality of services. Ideally, exponential growth would equal carrying capacity.

AJ

Aleks Jovanovic Tue 22 Jun 2021 11:42PM

Thanks Mark. We certainly need to look closer at this (as individuals and as a collective) I'm assuming that you are talking from a 'coach' perspective?

DU

Deleted account Tue 15 Jun 2021 1:32AM

Thanks for starting this important conversation Aleks. I will do my best to get there! 🙂

JE

Jason Emmins Tue 15 Jun 2021 3:04AM

Thanks- great topic- will do my very very best to be there.

AJ

Aleks Jovanovic Wed 16 Jun 2021 11:31PM

Hi everyone, it was nice to have  Margaret, Cristina, Katrina, Lynn, Meredith, Vic, Jason, Michaela, Kate and Freya at our special edition risk Jedi yesterday. The conversation flowed nicely with lots of valuable contributions from everyone. We learned, that despite the concerns about the imbalance of Capacity vs workload that we are paying close attention to the potential risks associated with:

We are onboarding new members but we have a shortfall in Coaches.

Are we taking on too many referrals and not having the capacity to manage them all?

What plans do we need in the future to manage?

What do we do when members leave suddenly?

Should there be paid roles when others need to cover other members workloads?

Opportunities for all members to express an interest in becoming a coach?

...

We also learned that these matters are being addressed across several groups and Jedis (Risk, Don't be a P$%*ck, bored...) and that we are conscious of risks associated with 1. Onboarding new members - with 'the stuff', 2. Member work overload and 3. Organisational readiness/capacity to competently establish a coaching/teams structure/procedure.

Please feel free to continue the conversation here or join a Jedi to continue the formal discussions and planning about our structure, formation and capability frameworks heading towards the future.

It would be great if all members could reply with an answer to the following question:

How do you see yourself and Jeder in 5 years time?



DB

Dee Brooks Thu 17 Jun 2021 11:04PM

Hi Aleks,

Firstly, all documents created in any Jedi should be sent as an update to the Document Jedlet - they can be created anywhere but the Doc Jedlet holds the register for all docs!

The following documents are being worked on by Kate, Cherish and myself at the Document Jedlet, through the Membership Jedi and will be reported back here to Risk Jedi as we progress:

  • Member invitation (from day dot when someone is considering)

  • What to expect: first 6-12 months of a new member

  • Becoming a Member

  • Governance framework

  • So you've decided...

  • 3 conversations

  • Multiple pathways

  • DBAP policy to be added to onboarding

  • Member well-being and happiness to be added to onboarding

  • (all onboarding and induction docs are updated and insert here)

  • Crisis response strategy/agreement

  • Exit strategy

  • Leaving conversation

This comes on the back on getting the onboarding and induction to a pretty nice place and now we are working on the "bookends" of the membership - I feel we are progressing really well and if anyone wants to join us, they can or they can offer us support and feedback when we report back here to the Risk Jedi! It's been quick a huge task and has some way to go yet!

MK

Michaela Kennedy Fri 18 Jun 2021 10:55AM

Where can members find out what is being discussed and when?

Load More