Wed 19 May 2021 7:53AM

Balancing new member flow with our capacity levels.

AJ Aleks Jovanovic Public Seen by 41

Dear fellow members, I have committed to coordinating and hosting an initial gathering of interested members to discuss the potential risks when there is an imbalance between new member inflow and our capacity levels to provide adequate support to new members. I would like to invite all interested members to our Risk Jedi meeting on 16.06.2021 at 3.30 pm - the meeting will focus only on this subject and we'll consider creating a 'jedlette' if need be. Zoom details below:

Join Zoom Meeting


Meeting ID: 857 7456 6830

Passcode: 196366

I look forward to seeing you all then. If you are keen to attend but are unable to make it, please feel free to start a conversation here.


Cristina Massia Wed 19 May 2021 7:55AM

Very important topic :) I'll do my best to be there.


Chontelle Wed 19 May 2021 11:23AM

Adding to my calendar, thanks Aleks!


Lisa Zulfiqar Thu 20 May 2021 3:03AM

Sounds good Aleks


Michaela Kennedy Thu 27 May 2021 12:03AM

Thanks Aleks, it's in the diary. Does this include the 'don't be a prick' policy?


Aleks Jovanovic Thu 27 May 2021 1:30AM

Hi Mic, I'm sure the convo's will can touch on the don't be a prick policy. Dee and the risk Jedi have started some comprehensive discussion and action regarding the 'dont be a prick...".


Dee Brooks Thu 27 May 2021 1:16PM

I shared just this week, with Mic and Jason, about some friends/colleagues of Jeder in Canada who have developed this over many years and suggested we get them to come join a call with us and tell us how they managed it!

I remember it was super interesting when they told me about it and I would not want to do them the disservice of getting it wrong so, how about it? Should I ask them to join some of us for a call about this topic?

These guys are the real deal and they have been blending ABCD and PCP for years! Their website is: https://plan.ca


[deactivated account] Tue 15 Jun 2021 1:33AM

YES! They have been doing some great work during the pandemic!


Lisa Zulfiqar Thu 27 May 2021 10:03PM

That would be awesome Dee


Margaret Henville Sat 5 Jun 2021 10:55AM

Thanks Aleks, I have added it to my diary. Yes Dee it does sound great.


Michaela Kennedy Mon 14 Jun 2021 5:49AM

Agree, I'm keen


Katrina Loukas Mon 14 Jun 2021 11:59PM

Thanks Aleks. Looking forward to it :)


Mark Cauvin Tue 15 Jun 2021 1:17AM

Thanks Aleks, your graph conveys very interesting concepts. I would like to participate in this discussion but I wont be able to at this point in time.

Would be nice to see some stats at a micro level.


Aleks Jovanovic Mon 21 Jun 2021 4:42AM

Thanks Mark. Can you give an example of a 'micro level stat.'?👍


Mark Cauvin Tue 22 Jun 2021 9:49PM

I'm thinking capacity of available time to allocate towards supporting new members while attending to our work commitments without hindering quality of services. Ideally, exponential growth would equal carrying capacity.


Aleks Jovanovic Tue 22 Jun 2021 11:42PM

Thanks Mark. We certainly need to look closer at this (as individuals and as a collective) I'm assuming that you are talking from a 'coach' perspective?


[deactivated account] Tue 15 Jun 2021 1:32AM

Thanks for starting this important conversation Aleks. I will do my best to get there! 🙂


Jason Emmins Tue 15 Jun 2021 3:04AM

Thanks- great topic- will do my very very best to be there.


Aleks Jovanovic Wed 16 Jun 2021 11:31PM

Hi everyone, it was nice to have  Margaret, Cristina, Katrina, Lynn, Meredith, Vic, Jason, Michaela, Kate and Freya at our special edition risk Jedi yesterday. The conversation flowed nicely with lots of valuable contributions from everyone. We learned, that despite the concerns about the imbalance of Capacity vs workload that we are paying close attention to the potential risks associated with:

We are onboarding new members but we have a shortfall in Coaches.

Are we taking on too many referrals and not having the capacity to manage them all?

What plans do we need in the future to manage?

What do we do when members leave suddenly?

Should there be paid roles when others need to cover other members workloads?

Opportunities for all members to express an interest in becoming a coach?


We also learned that these matters are being addressed across several groups and Jedis (Risk, Don't be a P$%*ck, bored...) and that we are conscious of risks associated with 1. Onboarding new members - with 'the stuff', 2. Member work overload and 3. Organisational readiness/capacity to competently establish a coaching/teams structure/procedure.

Please feel free to continue the conversation here or join a Jedi to continue the formal discussions and planning about our structure, formation and capability frameworks heading towards the future.

It would be great if all members could reply with an answer to the following question:

How do you see yourself and Jeder in 5 years time?


Dee Brooks Thu 17 Jun 2021 11:04PM

Hi Aleks,

Firstly, all documents created in any Jedi should be sent as an update to the Document Jedlet - they can be created anywhere but the Doc Jedlet holds the register for all docs!

The following documents are being worked on by Kate, Cherish and myself at the Document Jedlet, through the Membership Jedi and will be reported back here to Risk Jedi as we progress:

  • Member invitation (from day dot when someone is considering)

  • What to expect: first 6-12 months of a new member

  • Becoming a Member

  • Governance framework

  • So you've decided...

  • 3 conversations

  • Multiple pathways

  • DBAP policy to be added to onboarding

  • Member well-being and happiness to be added to onboarding

  • (all onboarding and induction docs are updated and insert here)

  • Crisis response strategy/agreement

  • Exit strategy

  • Leaving conversation

This comes on the back on getting the onboarding and induction to a pretty nice place and now we are working on the "bookends" of the membership - I feel we are progressing really well and if anyone wants to join us, they can or they can offer us support and feedback when we report back here to the Risk Jedi! It's been quick a huge task and has some way to go yet!


Michaela Kennedy Fri 18 Jun 2021 10:55AM

Where can members find out what is being discussed and when?


Aleks Jovanovic Mon 21 Jun 2021 4:40AM

Thank you @Dee Brooks. Fantastic!


Dee Brooks Wed 23 Jun 2021 4:37AM

I've added this topic to the next Pod meeting!


Aleks Jovanovic Wed 16 Jun 2021 11:33PM

If you are interested in reading the harvest from the meeting: https://docs.google.com/document/d/1xP-R2JQH47ZNPM4CX2JhhaB-vkYmge4y/edit


Aleks Jovanovic Wed 16 Jun 2021 11:39PM

If you have time, please have a look at this relevant paper from NDS (July 2020)


Michaela Kennedy Fri 18 Jun 2021 11:08AM

Thanks Aleks, yes, enough staff and quality staff is a serious challenge. I hope that the way Jeder works with our membership makes a difference and the ongoing improvements we make.


Margaret Henville Fri 18 Jun 2021 6:36PM

Thanks Aleks, It was interesting to see that our retention rate of members is slightly better than those surveyed in the NDS document. So we are doing something right and I'm sure we will continue to!


Michaela Kennedy Sat 19 Jun 2021 1:23AM

To get the ball rolling with the question you asked: myself and Jeder in 5 years;

Jeder - Strong NDIS (CoS, BIS & Therapy), CoBu, Planners, Rovers and Ability Builders teams - all work underpinned by Strengths based practices. Results based accountability processes throughout in order to ensure compliance, best practice and values based quality for the people we serve, including members. - Walking the Talk. Registered as an Aged Care Provider as well. Members all feeling safe to express themselves, we work together through the uncomfortable chaos, embrace emotions, nurture hurts, lean into challenges and strengthen relationships.

Me - back to my usual weight (68kg - only 7kg to go), fit and healthy, in love, having fun and making a difference everyday, however that turns out.


Aleks Jovanovic Mon 21 Jun 2021 4:37AM

Thanks @Michaela Kennedy for sharing a short and confident vision ❤️!


Cristina Massia Tue 27 Jul 2021 12:32AM

My personal goals are exactly the same as yours! Even the weight haha :)


Francisco de Paula Sat 19 Jun 2021 10:19PM

Hi everyone, I hope this message finds you all well. Thanks for all the done to ensure each one of are safe. Is it possible for the members to attend the Coach Jedi meetings? This may give the members an insight and inspiration.


Aleks Jovanovic Mon 21 Jun 2021 4:39AM

Hi @Francisco de Paula, I'm sure I can answer that with a confident 'yes of course they can'. Members just need to organise it with their coach.


Michaela Kennedy Sun 1 Aug 2021 5:38AM

Totally agree, any member can come to any meeting. All links are on the Jedi and Team schedule.


Francisco de Paula Mon 21 Jun 2021 4:43AM

I'm also wondering if some of the questions will be addressed with the new employment contracts?


Aleks Jovanovic Thu 29 Jul 2021 1:01PM

Hi Fran, it’s probably a good idea to chat with Jason or your coach about your contract questions.


Francisco de Paula Fri 23 Jul 2021 10:53AM

I checked the Jedi list. I couldn't see the Coach Jedi there. Should it be there too?


Aleks Jovanovic Thu 29 Jul 2021 1:04PM

Hi Fran, Michaela organises the invitations. The next meeting is on 29.8.21. I’ve added you to the invitation. You should have a calendar invite. See you there.