Capturing client data for a national mental health charity
Summary of work |
In response to COVID – 19, Mind has rapidly re-designed some key services for delivery at distance. We now face the challenge of measuring the impact of those services and ensuring we have a consistent way of sharing information. |
Loomio discussion period |
6 - 12 July |
Loomio decision date |
26 July |
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Proposal deadline Pitch calls with Mind |
Monday 20th of July 12 pm |
Latest start date delivery |
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Expected contract length |
(TBC) |
Budget range |
The total available budget for this work is £18,000 (incl. VAT). This budget includes a £3,000 grant to Mind. |
About the work
Why the work is being done |
Lockdown and social distancing pose challenges for Mind and local Minds to support our services users. Face-to-face counselling and therapy services at local Minds are unable to operate and yet the need for mental health support is increasing. Our Service Design and Development team have in collaboration with our network redesigned some key national services for delivery at distance (phone, and/or using video conferencing platforms). We were successful in gaining funding to prototype this new delivery method and over the next six months we will evaluate the impact and reach of the project. Technology is a key part of our solution to ensure people can still receive high quality support at a time when they may need it most. The project has positioned us well to understand the customer experience and create new ways of accessing services. However, we have identified a significant gap in funding and technical expertise to allow us to develop a tool to support the secure and efficient return of data. |
Problem to be solved |
Within the current model, practitioners are faced with manual input of data from various assessment forms and therapeutic measures. This helps us to understand the efficacy of the intervention and monitor the mental health of our service users. Unfortunately, using a heavily spreadsheet reliant process causes practitioners to spend a significant amount of consultation time on the assessments, time we’d love to be spent on the interactions with and support for people accessing the service. The current process can also lead to low completion rates of the assessments and poor quality data. We’d love to find a better way of capturing client data which could be replicated and amended for future adaptations of services. |
Who the users are and what they need to do |
We hope to support our practitioner and manager teams at our local Minds by finding a solution to address the need to return client information to our Service Delivery and Research and Evaluation teams at National Mind. Each client interaction requires collection of demographic information and therapeutic impact measures. The therapeutic measures embedded within the service are used with the client to enable their understanding of progress. Our Service Development and Research and Evaluation teams will use collated data to evidence the success and impact of the service and allow us to improve and learn. It is also worth noting that the digital experience within local Minds varies and we are keen to find a simple and effective way of capturing this really valuable data.
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Expected outcomes for this work |
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Any work that’s already been done |
https://drive.google.com/file/d/1vy671cs3yi_8cCya3FIOQ7Ivg6YbuAdA/view?usp=sharing |
Who the Digital Team will work with |
Lel Proctor - Service Design and Development Manager Local Mind staff |
How many days can your team commit to this project? |
8 days (x4 local Mind test site grants £750 per site – each site giving 2 days £350 per day). National Mind team committing to x4 days pro-bono. |
About the organisation |
Mind is a mental health charity in England and Wales. Founded in 1946 as the National Association for Mental Health. Mind offers information and advice to people with mental health problems and lobbies government and local authorities on their behalf. https://www.mind.org.uk/ |
Partner skills and experience
Essential skills and experience |
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Nice-to-have skills and experience |
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Reporting
List reporting requirements |
Playback session Recipe for Catalyst website |
Harry Harrold Thu 9 Jul 2020 9:44AM
..and we'll have some questions for then too.
Harry Harrold Fri 10 Jul 2020 11:03AM
Yes, signalling interest, I think we can do this all and like @John and @Lucy Bushby would be interested in being on a list of options for Mind.
Debby Mulling (Catalyst) Wed 8 Jul 2020 3:15PM
Thanks Dan for flagging your interest. Would be great for Lucy to share some context on the work done in the previous project.
Debby Mulling (Catalyst) Wed 8 Jul 2020 3:17PM
Good to know @John. this project does not necessarily need to be split and could be delivered by one agency on a whole. I will update the poll to reflect this.
John Wed 8 Jul 2020 3:19PM
Great! Then we're definitely down for that option as we'd have all the skills in house for it, thanks Debby :)
Lucy Bushby Thu 9 Jul 2020 8:05AM
Hi everyone,
As Dan mentioned, we did an initial discovery project with Lel, from Mind, to investigate some of the challenges the Local Minds have been facing since lockdown. They, like a lot of charities, are having to adapt their services to become online offerings so we were helping National Mind to understand how they could support them with that. We got the opportunity to explore the whole picture during this initial phase and it helped us to identify a number of digital opportunities.
In the early stages a lot of focus was on using alternative contact channels such as Zoom to engage with service users, so we provided some guidance for service users on how to use tools like that.
Now Mind are looking at developing more structured online treatment programmes, which is where this particular project comes in.
Hopefully that provides a bit more context? @Debby Mulling (Catalyst)
It's been great to work with Mind up to this point and I feel we've built a strong working relationship. We'd love to continue working with them on this.
Thanks,
Lucy
Debby Mulling (Catalyst) Thu 9 Jul 2020 8:13AM
Thanks Lucy!
Ben White Mon 13 Jul 2020 9:47AM
@Debby Mulling (Catalyst) , @Ellie Hale (CAST / Catalyst) - let us know if you'd like any more information from us here - obviously Mind will be able to give feedback from the 'horse's mouth' but let me know if anything else you'd like
Debby Mulling (Catalyst) Mon 13 Jul 2020 10:28AM
Thanks @Ben White! There have been no questions from other agencies regarding the project leading up to now on which Reason Digital worked with Mind. We will be inviting the organisations who expressed a clear interest in working on this to submit proposals by Monday the 20th.
Dan Strutt · Wed 8 Jul 2020 1:13PM
Hi @Debby Mulling (Catalyst),
Thanks for sharing this. We worked with Lel on the original project which has led to this requirement being identified. We'd love to continue the relationship and progress this project further.
My colleague @Lucy Bushby, is available tomorrow to add more context if required, but I wanted to flag our interest today.
Thanks