Remote onboarding to build trusted relationships
Overview
Summary of work |
Challenge statement: How might we build trusted relationships online, by replacing our face-to-face onboarding activities (e.g. for learning journeys) with an accessible and safe online experience. |
Loomio discussion period |
7 - 13 July |
Loomio decision date |
13 July |
Kick-off call with cluster |
14 July, 3:00PM - 4:30PM (1.5hrs) |
Latest start date |
20 July |
Expected contract length |
4 weeks. |
Budget range |
Up to £10,000 for the digital partners. |
About the work
Why the work is being done |
This is a Cluster project, bringing together a group of organisations with the shared need of transitioning face-to-face training and support services online in response to COVID-19. |
Problem to be solved |
The problem area is broad and includes:
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Who the users are and what they need to do |
There are six partners in this cluster. Their users are teachers, tutors, foster carers and carers for the elderly, each going through a recruitment process to join the charities’ networks/ communities/ services. They need to be onboarded into new services, ensuring the same level of trust and safeguarding that had previously been achieved face to face. |
Expected outcomes for this work |
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Any work that’s already been done |
This work forms a part of wider support all organisations are receiving from Nesta. As a Cluster we have had an intro session to identify the shared challenge. This Miro Board captures our discussion. |
Who the Digital Team will work with |
At the kick-off session, reps from each charity will be present and we’ll agree on the lead point person from the cluster and the level of engagement from each partner. |
How many days can the nonprofit team commit to this project? |
The lead organisation is expected to commit two days a week to this project. Involvement from the other organisations might vary and needs to be agreed as a team. |
Do they have internal developers and which tech stack are they using? |
Some do, and others have volunteer support that has helped build existing systems. All organisations have been experimenting with running online webinars and remote communications with their networks. They each have existing tech systems and processes. |
About the organisations |
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Partner skills and experience
Essential skills and experience |
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Nice-to-have skills and experience |
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Ed Perkins (Neontribe) · Mon 13 Jul 2020 3:20PM
@Ellie Hale (CAST / Catalyst) I'll add what I can, may not be until tomorrow morning now.