Loomio
Fri 13 Jan 2023 6:28AM

Framework for Moderation

ED emi do Public Seen by 253

It’s been exciting to see many new tooters on social.coop and though each of our timelines may look a little different, we are looking for ways to ensure that the social.coop corner of the fediverse continues to reflect our values and ethos for being a cooperative and collaborative space. The CWG Ops team has been hard at work at our moderation duties through this large growth phase and we have been grappling with some moderation questions.

We would like to add clarification to encouraged and discouraged behaviours outlined in our CoC and Reporting Guidelines.

In an effort to encourage and model positive and constructive modes of discourse that demonstrate a mode of online communication that can prove counter to the norms on other platforms,

we’d like to introduce nuance to moderation based on the guidelines outlined on this blog: https://wiki.xxiivv.com/site/discourse.html

In this thread we will discuss different moderation challenges and based on those discussions, will propose amendments to the CoC for approval by the membership.

MN

Matt Noyes Sat 14 Jan 2023 2:28AM

It would be great if mods could add CWs, as it is the user has to do that (which is good in that it requires us to convince the user that it is a good idea, but only leaves us with the option of deleting the toot if the user does not agree...)

AW

Aaron Wolf Sat 14 Jan 2023 6:31AM

I'm confused about your reply. Hiding a post (if it were possible) is proactive moderation and is specifically about taking action before a thread gets out of control. Oh, I guess you imagined hiding to be like allowing people who already saw it to go ahead arguing and replying to each other not even realizing that it's now basically private? I didn't mean that. The hiding I imagine would be temporary disabling that just allows it to be edited and reposted (Discourse has that functionality for flagged posts, though they don't do it proactively enough and the default notice is way too harsh about shaming someone for getting flagged instead of helpfully encouraging them to edit and be gracious).

The context I imagine is one where parties commit to engage with constructive processes as part of joining the co-op and where norms about conflict-resolution and so on are repeatedly highlighted as part of the culture.

AW

Aaron Wolf Sat 14 Jan 2023 6:36AM

@[email protected] Sat 14 Jan 2023 3:26PM

Totally on a different angle, but having some constant education on how filters work will help here.

There are people who I would be happy not NOT block, but if they use a twitter cross-poster I would really not like to see the retweets - not because the content is offensive to me (it may or may not be), but because it's part of a larger conversation or thread on a different site.

If I (and others) could figure out how to filter out retweets (for example) on the home, federated, and local feeds, if some type of posts bother me I could just...not see them.

T

tanoujin Sat 14 Jan 2023 9:51PM

emi do:

1. <<In this thread we will discuss different moderation challenges and based on those discussions, will propose amendments to the CoC for approval by the membership.>>

2. <<add clarification to encouraged and discouraged behaviours outlined in our CoC / Reporting Guidelines.>>

3. <<...encourage (and model) positive and constructive modes of discourse (that [...] can prove counter to the norms on other platforms.)>>

----------------------

ad 1.

moderation challenges: examples?

propose amendments after discussion: texts?

ad 2.

encouraged:

inclusivity, open participation / care, consideration, respect / avoid assumptions of bad faith / constructive critique / legitimacy of resistance / authenticity / deescalation -> https://git.coop/social.coop/community/docs/-/wikis/Conflict-Resolution-Guidelines-v3.1

note: missing link on the Conflict Resolution Guidelines Page

discouraged ("unacceptable")

violence, threats / harrassment (inc sexual attention, intimidation, stalking, dogpiling) / offensive, harmful, abusive comments (insults) in rel to diversity / advocate, encourage aota

Reporting guidelines https://git.coop/social.coop/community/docs/-/wikis/Reporting-Guide/Reporting-Guide-v3.1

note: how to / procedural work in progress paper: missing image, missing link to CMT (?) for appeals.

ad 3. note: I see this realized in the spirit of the conflict resolution guidelines


Suggestions:

Moderators, please deliver examples of the challenges you are facing. Let us try to see how your examples relate to CoC, Reporting Guidelines, Conflict Resolution Guidelines. Let us quote text passages that we want to improve or complete, make proposals and discuss.

Questions:

is there any documentation of moderation we can use here?

@[email protected]: does the Community Working Group have anything in the pipeline yet? What grappling with moderation questions did happen? How can the plenum support you?

T

tanoujin Sun 15 Jan 2023 5:55AM

Becoming aware we are running into permission issues here, I am providing my moderation experience with Flancian. Good job, @Flancian, thank you again! Let me take the opportunity to invite others to share their moderation experience for constructive discussion if and how the CoC, Reporting/Conflict Resolution Guidelines should be amended.

DB

Doug Belshaw Sun 15 Jan 2023 1:20PM

I'm not sure there's much point in my adding my opinion to this thread, other than to say that I've historically blocked several people who have replied here due to their posts flouting any Code of Conduct worth having.

MP

Michael Potter Sun 15 Jan 2023 3:46PM

That is very interesting.

AW

Aaron Wolf Sun 15 Jan 2023 9:34PM

Interesting. For perspective when reading my question below, note that these cases are all new to me, I've barely posted at all or read anything (as in I actually go to or use social.coop a couple times a month at most, though I plan to ever participate more in the future), so I'm sure I haven't seen any of the relevant toots.

@Doug Belshaw Since you brought it up, can you tell us whether you did anything other than blocking? So, did you consider or were you aware of any options besides blocking? Was there any way in which anyone (you or others, moderators or not) did anything in the direction of consciousness-raising or feedback so that the members in question would have any chance to even know how others like you were reacting to their posts?

DB

Doug Belshaw Mon 16 Jan 2023 6:27AM

Yes, Aaron, blocking is a last resort for me, and I usually mute. Sadly, in the last few months I've had to mute many people on this instance.

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